CPGRAMS

🚨 CPGRAMS Portal

📖 Introduction

CPGRAMS (Centralised Public Grievance Redress and Monitoring System) is the official Government of India portal that allows citizens to lodge complaints regarding public services and governance-related issues. It operates 24×7 to ensure transparency, accountability, and timely grievance resolution.

✅ Why We Use This Portal?

The CPGRAMS Portal empowers citizens by providing a direct, transparent, and structured platform to submit grievances against government departments. It removes intermediaries, ensures official documentation of complaints, and enables authorities to act within defined timelines.

• Direct Government Connectivity: Complaints are forwarded directly to the concerned Ministry, Department, or State Authority.
• Time-Bound Redressal: Ensures grievances are processed and resolved within prescribed timelines.
• Real-Time Status Tracking: Each grievance receives a unique Registration ID for continuous monitoring.
• Appeal & Escalation Facility: Allows escalation if the response is unsatisfactory.
• Paperless & Free Service: Fully online, accessible 24×7, with zero service charges.
• Transparency & Accountability: Strengthens governance through digital records and performance monitoring.

📋 What is CPGRAMS?

CPGRAMS is a centralized system that handles complaints related to Central and State Government departments, public authorities, and services.

• Official Portal: pgportal.gov.in
• Unique Registration ID for tracking
• Appeal option if unsatisfied

⚡ How to File a Grievance

1. Visit pgportal.gov.in
2. Select the relevant Ministry/Department
3. Enter grievance details and upload documents
4. Submit and note the Registration ID

📱 Mobile Access

📲 Android 🍎 iOS 🌐 Web

Access CPGRAMS via UMANG App

🚀 FILE GRIEVANCE NOW

Department of Administrative Reforms & Public Grievances | Government of India